Policies & Procedures
Cancellation Policy:
At least 24 Hour notice is required for all cancellations. Less than 24 hours will result in a late notice cancellation fee of 50% of service. No call/no shows will result in fee of 100% of service.
Please understand that when you cancel or forget about your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services they need.
Arrival:
Please arrive a minimum of 5 minutes prior to the start of your reservation time. Late arrival will limit the time of your treatment. Please do not arrive more than 10 minutes early for your appointment. As a courtesy to our other guests, treatment times may not be extended so that others may begin on time. The full value of the treatment will still be charged. If you shorten the length of treatment, you may still be charged for original scheduled appointment.
Gift cards:
Boyertown Medical Massage is not responsible for lost or stolen gift cards. Gift cards are non-refundable. Gift Cards are available in-store or online. Gift Vouchers or discounted gift cards are subject to 1 year expiration. Full price gift cards are subject to 5 year expiration.
Gratuities:
Gratuities are at your discretion and should reflect your satisfaction with our services. Cash or Venmo gratuities are recommended and much appreciated. We do not accept credit card tips.
Underage/Minor:
We gladly see anyone under the age of 18 with parent/guardians permission. Parent/guardians must remain in the building at all times and sign a form for permission.
Payment:
Cash is preferred however, we accept all major credit cards. We do not accept personal checks for payment. All appointments require a card on file to hold the appointment. Please present discounts, gift vouchers and gift cards at the time of booking. Discounts do not apply to memberships, packages, promotions, special events or holidays. Prices are subject to change without notice.
Product return policy:
Returns must be made within 7 days of the original purchase with a receipt to receive credit or make an exchange. All products must be unopened and in original packaging. There are no refunds for services, no exceptions.